Return & Exchange Policy

At LDNIO Egypt, your satisfaction and trust are among our top priorities. Our goal is to ensure that your experience with us remains smooth, convenient, and positive even after completing your purchase.

If the product isn’t right for you or you encounter any issue, we’re here to help and guide you through all available solutions — exchange, return, or maintenance — with ease and transparency.

خطوات وشروط الاستبدال والاسترجاع - LDNIO Egypt
Return & Exchange Terms
1. Returning the Product in Its Original Condition and Packaging
What is the allowed return period if the customer changes their mind about the purchase?

• The customer has the right to return the product within 14 days from the date of receipt, or exchange it within 30 days.
• The product must be in its original condition, sealed, unopened, and not activated, and its warranty must not have been activated.
• The applicable shipping fees will be charged to the customer.

Can products be returned if their packaging has been opened or they have been activated?

• Products whose packaging has been opened or that have been activated cannot be returned.
• This also applies to consumable products such as headphones and spare parts.

What happens to any free gifts included with the product if the customer wants to return it?

• Any free gift included with the product must also be returned when completing the return process.

2. Returning a Defective Product
What options are available if a defect or issue appears within the first 30 days?

In the event of a manufacturing or technical defect, the customer can contact our Customer Service team to explain the issue and arrange the return or exchange process.

If the inspection report confirms that the product is working properly and has no issue, the product will be returned to the customer, and the applicable shipping fees will be charged to the customer.

How long does it take to start the device inspection and collection process?

The device will be collected within 3 business days, in addition to the time required for the device inspection by the inspection department.

3. Refunds & Processing Time
How long does it take to receive a refund?

The refund will be processed within 14 business days, depending on the bank or payment method used.

How will the refund be issued?

The refund will be made using the same original payment method used by the customer when completing the purchase, such as credit cards, debit cards, or electronic wallets.

Would you like to return your order?
Our customer service team is ready to help you
with your return or exchange request.
Messenger Message us
LDNIO Egypt Customer Support